Terms of Service
Effective October 6, 2026
These terms cover quotes, cleanings, Turf Club plans, guarantees and referrals from TurfGlow Cleaning (“TurfGlow,” “we,” “us”) in the Phoenix Valley, Arizona. By requesting a quote or booking a service, you agree to them.
Our services
We clean and treat artificial turf, including Refresh Clean, Deep Clean and Full Restore, plus add-ons and related services described on our website. Those descriptions are general. We’ll recommend the right service for your turf on your quote call.
Quotes and pricing
- Quotes are free. Your price depends on how much turf you have, whether you have pets, and its condition.
- We confirm your price with you before any work starts.
- The minimum charge is $100 per visit.
Scheduling and access
Please make sure we can safely reach your turf at your appointment time (for example, gates unlocked and pets kept inside). If we can’t access the area, we’ll work with you to reschedule. You don’t need to be home as long as we can get to the turf.
Payment
We keep a card on file. Your first cleaning is charged after it’s done. Turf Club members are then charged on the 1st of each month they have a visit.
Turf Club plans
- Plans are Monthly, Every Other Month or Quarterly. Your per-cleaning savings start after your first cleaning. If you had a one-time cleaning with us, joining within 7 days lets it count as your first visit.
- We auto-schedule your visits and text you 2 weeks and 2 days before each one. If a date doesn’t work, just text us.
- Plans are a 12-month agreement with your price locked for those 12 months. After that, your plan keeps going until you cancel.
- There are no cancellation fees. If you cancel before your 12 months are up, we ask you to pay back one visit’s discount. If you move out of the Phoenix Valley, you can cancel free.
- Free bonuses (Photo Report, 7-Day Fresh Guarantee and Free Pet Waste Pickup) come with Monthly and Every Other Month plans.
- Founding Members (our first 50 members) keep their member price for as long as they stay on their plan.
Our guarantees
- TurfGlow Guarantee: if the odor or staining we treated isn’t gone, contact us and we’ll come back and re-treat it at no charge.
- 7-Day Fresh Guarantee (Monthly and Every Other Month members): if your turf smells or looks off within 7 days of a cleaning, we’ll come back at no charge.
Referral program
When you refer someone, they get $50 off their first cleaning. Once their first cleaning is complete, you get $50 off your next cleaning. Referral credits have no cash value and can’t be transferred. We may change or end the program at any time, but we’ll honor credits you’ve already earned.
Your turf’s condition
Results depend on your turf’s age, quality and condition. Cleaning won’t repair tears, failed seams, burns, worn-out fibers or drainage problems. If we notice any of these, we’ll let you know. We’re not responsible for damage that existed before our visit.
Limitation of liability
To the extent the law allows, our total liability for any claim related to a service is limited to the amount you paid for that service.
Governing law
These terms are governed by the laws of the State of Arizona.
Changes to these terms
If we update these terms, we’ll post the new version here and change the effective date above.
Contact us
TurfGlow Cleaning · Phoenix Valley, Arizona
Email: TurfGlowAZ@gmail.com
Phone: (480) 294-1408